Phone (419) 784-5136 | Address: 1933 E 2nd Street Defiance, Ohio 43512

Winter Crisis Program (HEAP)

The Winter Crisis Program (WCP) provides a benefit once per heating season to an income-eligible customer’s main heating source and/or electric accounts. The benefit can be used by eligible households that are disconnected, have a pending disconnection notice, need to establish new service, need to transfer service or have 25 percent (or less) of bulk fuel supply remaining. The program can also assist with fuel tank placement, fuel tank testing and furnace repair.  For utilities that are in disconnect status (regulated utility company), a hold can be placed on the account until the time of appointment.  Customers are limited to one hold per program year and it cannot be extended.  No-show appointments may result in utilities being shut off.

The 2020 WCP begins November 1, 2019 and ends March 31, 2020.   Applicants must provide the past 30 day or 12 month income, social security cards, birth dates, electric bill, gas bill, and proof of disability (if applicable).  If the household pays medical, dental, or vision premiums, or child support, please bring proof of these payments.  The above information is needed for all household members. A summary of this information is available.

To schedule an appointment for heating assistance, families/households may call our toll free 24 hour hotline at 1-844-493-1193 or schedule online.  Please feel free to contact your local Community Service Worker if you have any questions.


Winter Reconnect Order for Utilities

Regulated gas and electric customers can utilize the Winter Reconnect Order one time starting October 14, 2019 and running through April 15, 2020 to reconnect service, connect new service, or avoid a disconnect.  The order allows customers to pay $175.00 plus any reconnect fee, even if the customer owes more and cannot afford to pay the entire balance.  A payment plan must be arranged for the balance above $175.00.

Regulated Utilities in our service area are: Toledo Edison, Ohio Gas, Suburban Natural Gas,  AEP, Dominion, and Dayton Power and Light.  These companies are PUCO regulated and have to follow this order.

There are “NO” income restrictions when using the Winter Reconnect Order.

The Winter Crisis Program administered through NOCAC’s outreach offices  will begin November 1, 2019.  This program allows us to pay the $175.00 for customers who are at or below 175% of the Federal Poverty Guideline.

Ways to access appointments
Appointment Hotline:  1-844-493-1193
Schedule Online:
Morning Walk-Ins:  Tuesdays 8:15-10:00am
Afternoon Walk-Ins:  Thursdays 2-4pm

Free Coats & Christmas Programs

With cold weather fast approaching, NOCAC would like to distribute this information regarding coat distribution in the Defiance area. 

Defiance: November 16th 9-5 and Nov. 17. 1-4 p.m
Defiance County Coats for Christmas distribution at The First Presbyterian Church, 501 Washington Ave., Defiance. Coat distribution is open to anyone in the Defiance area in need of a coat as winter approaches.  For more information, call 419-782-2781.

There are also several Christmas assistance programs available to help families this holiday season.

Defiance:  Ravens taking applications 11/22/19 at First Church of God, 561Carter Rd. from  8:30am-6:30pm.  Call 419-782-7141 for questions.

Paulding:  NOCAC taking applications 11/11/17 at Paulding Senior Center,  401 Jackson St. from 9am-4pm. Call NOCAC at 419-399-3650 for questions.

Henry:   Applications available at NOCAC before Nov 1st. Call for application at 419-599-2481  or call Maggie at 419-438-3804.

Van Wert:   Salvation Army does applications.  Call Salvation Army (419)910-9332 to make an appointment.

Fulton:  Jobs and Family sends out application. Call JFS if you did not receive your application. Christmas food basket for Delta School district households  – contact 419-822-4407.

Williams: Jobs and Family sends out applications.  Contact them at 419-636-6725 if you did not receive on.

NOTE:  Henry County also sponsors the Christmas Cheer program.  Apply at participating churches, or at the Henry County Department of Job and Family Services, 104 E. Washington St., Napoleon. The final day to make basket reservations is Nov. 15. Questions about the program may be directed to 419-267-3619. Baskets will be distributed Dec.12.  Baskets are to be picked up in local communities at the same places where government food commodities are distributed. Pick-up points are listed on the back of the application.


Commodities Distribution

The Richland Place/PATH Center, at 1939 E. Second Street in Defiance, will be distributing USDA food commodities on Wednesday, November 6, 2019.  Individuals and families that meet income eligibility residing in Defiance, Tinora or Ayersville school districts can receive commodities.  Distribution will take place at the PATH Center from 9am-1pm.  Any questions contact Alicia Ricker (419) 782-6962 Ext 2929.

Food to be distributed:

Canned Garbanzo Beans
Beef Stew Pouch
Canned Pears
Canned Apricots
Dried Split peas
Peanut Butter
White rice
Fresh Oranges
Cheddar Cheese bars 1lb
2lb cheese bars
Frozen pork loin
Bulk Baking Potatoes
Bulk apples

The next distribution date is December 4th.

Pre-School Applications Now Being Accepted

The NOCAC Child Development program is now accepting applications for the 2019 – 2020 Head Start preschool program.

Head Start is a FREE comprehensive program that helps children, ages 3 to 5, from low-income families get ready for school. Our program provides education, health, social and other services to eligible children in Defiance, Fulton, Henry, Paulding and Williams counties.

For more information, please call Isaac at 419-784-5136 ext. 1140.

National Community Action Month

The month of May has been designated Community Action Month in order to recognize the positive impact Community Action agencies provide for their local communities. Together, these agencies work to help thousands of families achieve self-sufficiency.

This month allows Community Action agencies the opportunity to highlight the work that they do to help struggling families reach economic stability. It also provides everyone in the community a first-hand look at poverty that exists in their own neighborhoods.

Community Action Month is a time to honor and celebrate the impact agencies have in making our communities – and our nation – stronger.