The Winter Crisis Program (WCP) provides a benefit once per heating season to an income-eligible customer’s main heating source and/or electric accounts. The benefit can be used by eligible households that are disconnected, have a pending disconnection notice, need to establish new service, need to transfer service or have 25 percent (or less) of bulk fuel supply remaining. The program can also assist with fuel tank placement, fuel tank testing and furnace repair. For utilities that are in disconnect status (regulated utility company), a hold can be placed on the account until the time of appointment. Customers are limited to one hold per program year and it cannot be extended. No-show appointments may result in utilities being shut off.
The 2020 WCP begins November 1, 2019 and ends March 31, 2020. Applicants must provide the past 30 day or 12 month income, social security cards, birth dates, electric bill, gas bill, and proof of disability (if applicable). If the household pays medical, dental, or vision premiums, or child support, please bring proof of these payments. The above information is needed for all household members. A summary of this information is available.
To schedule an appointment for heating assistance, families/households may call our toll free 24 hour hotline at 1-844-493-1193 or schedule online. Please feel free to contact your local Community Service Worker if you have any questions.