Phone (419) 784-5136 | Address: 1933 E 2nd Street Defiance, Ohio 43512

Tax Filing Information

New This Year!

In partnership with the IRS, NOCAC will be offering free Federal, State and School District tax preparation through is a free, safe and easy way for individuals to file for free! Unlike many free offerings, there are no income requirements and there are no hidden fees for state returns! There may be small fees if the return requires a Schedule C, D, or E. It is done completely online and can only be accessed through the link below. can be accessed here.  

If you have any questions, please email or contact our Tax Hotline at 419-990-5134.

Getting Ahead Class Registration

The Financial Empowerment Program is currently recruiting for the Getting Ahead program in FultonHenryPaulding, and Williams Counties.  New sessions begin February 7th in most locations.  Classes are 3 hours each for a 10 week period.  Participants receive a $20 Walmart gift card for each class attended.  To register, contact Lisa at or 419.990.5136 extension 3129.  Visit our Facebook page for more information and to view the newest video from our recent graduating class this past January. 

Winter Crisis Program (HEAP)

The Winter Crisis Program (WCP) provides a benefit once per heating season to an income-eligible customer’s main heating source and/or electric accounts. The benefit can be used by eligible households that are disconnected, have a pending disconnection notice, need to establish new service, need to transfer service or have 25 percent (or less) of bulk fuel supply remaining. The program can also assist with fuel tank placement, fuel tank testing and furnace repair.  For utilities that are in disconnect status (regulated utility company), a hold can be placed on the account until the time of appointment.  Customers are limited to one hold per program year and it cannot be extended.  No-show appointments may result in utilities being shut off.

The 2020 WCP begins November 1, 2019 and ends March 31, 2020.   Applicants must provide the past 30 day or 12 month income, social security cards, birth dates, electric bill, gas bill, and proof of disability (if applicable).  If the household pays medical, dental, or vision premiums, or child support, please bring proof of these payments.  The above information is needed for all household members. A summary of this information is available.

To schedule an appointment for heating assistance, families/households may call our toll free 24 hour hotline at 1-844-493-1193 or schedule online.  Please feel free to contact your local Community Service Worker if you have any questions.


Winter Reconnect Order for Utilities

Regulated gas and electric customers can utilize the Winter Reconnect Order one time starting October 14, 2019 and running through April 15, 2020 to reconnect service, connect new service, or avoid a disconnect.  The order allows customers to pay $175.00 plus any reconnect fee, even if the customer owes more and cannot afford to pay the entire balance.  A payment plan must be arranged for the balance above $175.00.

Regulated Utilities in our service area are: Toledo Edison, Ohio Gas, Suburban Natural Gas,  AEP, Dominion, and Dayton Power and Light.  These companies are PUCO regulated and have to follow this order.

There are “NO” income restrictions when using the Winter Reconnect Order.

The Winter Crisis Program administered through NOCAC’s outreach offices  will begin November 1, 2019.  This program allows us to pay the $175.00 for customers who are at or below 175% of the Federal Poverty Guideline.

Ways to access appointments
Appointment Hotline:  1-844-493-1193
Schedule Online:
Morning Walk-Ins:  Tuesdays 8:15-10:00am
Afternoon Walk-Ins:  Thursdays 2-4pm

Governing Body


The NOCAC Governing Body has legal and fiscal responsibility to administer and oversee the Head Start program, including the safeguarding of Federal funds.


  1. The composition of the NOCAC governing body is in accordance with the requirements of Act 642 c 1 B.
    a) Not less than 1 member shall have a background and expertise in fiscal management or accounting.
    b) Not less than 1 member shall have a background and expertise in early childhood education and development.
    c) Not less than 1 member shall be a licensed attorney familiar with issues that come before the governing body.
    d) Additional members shall:
         i) Reflect the community to be served and include parents of children who are currently, or were formerly, enrolled in Head Start programs; and
         ii) Are selected for their expertise in education, business administration, or community affairs.


  1. If a person described in above is not available to serve as a member of the governing body, the governing body shall use a consultant, or another individual with relevant expertise, with the qualifications described, who shall work directly with the governing body.


  1. Exception – If an individual holds a position as a result of public election or political appointment, and such position carries with it a concurrent appointment to serve as a member of the governing body, and such individual has any conflict of interest (Act 642 c 1 C).
    a) such individual shall not be prohibited from serving on such body and the Head Start agency shall report such conflict to the Secretary of HHS; and
    b) if the position held as a result of public election or political appointment provides compensation, such individual shall not be prohibited from receiving such compensation.


  1. The NOCAC governing Body is comprised of public, private and client sector members from each County plus a Policy Council representative. While some Head Start parents may run for and be elected to seats on the Board the memberships are never identical. 


  1. The Head Start Policy Council elects one person to serve as a member of the governing body. The member attends and votes at governing body meetings and facilitates communication as part of shared governance.



  1. NOCAC will provide appropriate training and technical assistance or orientation to the governing body that includes training on the Head Start Program Performance Standards (HSPPS) program performance standards and training on eligibility for Head Start children as indicated in §1302.12(m) to ensure the members understand the information they receive and can effectively oversee and participate in the Head Start program.


Duties and Responsibilities of the NOCAC Governing Body:

  1. The governing body shall adopt practices that assure active, independent, and informed governance of the Head Start program (including impasse procedures, internal dispute resolution, and facilitation of meaningful consultation and collaboration about policy council and governing body decisions) and fully participate in the development, planning, and evaluation of the Head Start program.


  1. The governing body is also responsible for ensuring compliance with Federal laws (including regulations) and applicable State, tribal, and local laws (including regulations).


  1. The governing body is also responsible for establishing procedures and criteria for recruitment, selection, and enrollment of children, reviewing all applications for funding and amendments to applications for funding,


  1. The Head Start program ensures the sharing of about program planning, policies, and operations, including:
    a)  monthly financial statements, including credit card expenditures;
    b)  monthly program information summaries;
    c)  program enrollment reports, including attendance reports.
    d)  monthly reports of meals and snacks provided through CACFP 
    e)  the financial audit;
    f)  the annual self-assessment, including any findings; 
    g) the community-wide strategic planning and needs assessment of the Head Start program, including any applicable updates;
    h) communication and guidance from the Office of Head Start; and
    i)  the program information reports.


  1. The governing board is also responsible for reviewing and approving all major policies of the agency, including:
    a)  the annual self-assessment and financial audit, 
    b)  the agency’s progress in carrying out the programmatic and fiscal provisions in the agency’s grant application, including implementation of corrective actions, and
    c)  personnel policies of the agency regarding the hiring, evaluation, termination, and compensation of agency employees;


  1. The governing board is also responsible for developing procedures for how members of the policy council are selected (see Act 642 c 2 B),


  1. The governing board is also responsible for approving financial management, accounting, and reporting policies, and compliance with laws and regulations related to financial statements including the approval of all major financial expenditures of the agency, annual approval of the operating budget of the agency, and selection (except when a financial auditor is assigned by the State under State law or is assigned under local law) of independent financial auditors who shall report all critical accounting policies and practices to the governing body, and the monitoring of the agency’s actions to correct any audit findings and of other action necessary to comply with applicable laws (including regulations) governing financial statement and accounting practices.


  1. The governing body is responsible for reviewing results from monitoring (see Act 641A c) including appropriate follow-up activities.


  1. The governing body is responsible for approving personnel policies and procedures, including policies and procedures regarding the hiring, evaluation, compensation, and termination of the Executive Director, Head Start Director, Director of Human Resources, Chief Fiscal Officer, and any other person in an equivalent position with the agency.


  1. The governing body is responsible for establishing, adopting, and periodically updating written standards of conduct that establish standards and formal procedures for disclosing, addressing, and resolving any conflict of interest, and any appearance of a conflict of interest, by members of the governing body, officers and employees of the Head Start program, and consultants and agents who provide services or furnish goods to the Head Start program and complaints, including investigations, when appropriate.


  1. The governing body is responsible to the extent practicable and appropriate, at their discretion establishing advisory committees to oversee key responsibilities related to program governance and improvement of the Head Start program.


Governing Body Use of Data:

  1. The governing body uses ongoing monitoring results, data on school readiness goals, other information described in §1302.102 (listed below), and information described at section 642(d)(2) of the Act to conduct its responsibilities. This includes: 
    a)  Establishing program goals that include: 
          i) Strategic long-term goals for ensuring programs are and remain responsive to community needs as identified in the community assessment
         ii) Goals for the provision of educational, health, nutritional, and family and community engagement program services
        iii) School readiness goals
        iv) Effective health and safety practices
    b) Monitoring program performance
    c) Ongoing assessment of program goals
    d) Using data for continuous improvement
    e) Status reports, determined by ongoing oversight data at least semi-annually


Forms and Additional Guidance:

This policy complies with the following

Head Start Program Performance Standard:   1301.2, 1302.12 (m), 1302.102
ODJFS Child Care Manual:    
CACFP Regulation:    
Caring for Our Children:    
Other Sources:   Head Start Act  641A c, 642 (c) (1) (B), (d 1), c 2, (d)(2)
Effective Date: Revision Date:
Approved By Policy Council: Revision Approved By Policy Council: